Mochachos Overport service is pathetic!

Pathetic service. I purchased 2 chicken burgers with cheese from this branch as take aways and when I opened up my meal there was no cheese on the burger. When I called to complain about this to the manager - Saahir - I was told that he had noticed this when the order what ready and sent it back for the staff to add cheese. I cannot fathum how this was not then checked again before sending out the order considering he was aware of this. The way the superviser handled this was pathetic and disappointing.