Mochachos Northcliff , shame on you

Made a order on MrD app at 11:40 at 13:11 the order was still at the shop according to the app. Called in , the lady wasnt helpful at all .didnt even know which order I was refering to.Tried calling back with the order number the phone went straight to voicemail (called 3 times) at 5 minutes intervals. Very disgusted with the level of service you guys offer!