Mochachos is disappointing and horrible customer service.

My husband and I took my kids to Mochachos for a family day out with good food and to my disgust, we were there sat down ordered our food which took 2hours to come, people, that came after we received their food before us and when we asked when our food is coming they just said soon and eventually when it arrived and we were starving already mind you we don't receive cutlery we had to ask for some and their food was disappointing and disgusting cold, bland no flavor and horrible customer service this is the 1 in liberty promenade mall I would love you guys to please do something about it cause my kids were so upset and disgusted and our day was ruined. please can you assist me and help this is so unprofessional. thanks, Joanne Rossouw