Heidelberg mochachos messed up again

Mochachos heidelberg mall managed to mess up my order AGAIN! of the 4 times ive ordered food from them in 2 months, they've managed to mess it up 3 times. The chicken in the burgers were paper thin. The paper thin chicken was hard and overcooked... what do you expect when you cutting portions. The chips are definitely not mochachos standards and the chicken strips smell and taste burnt. Of all the mochachos across Gauteng, heidelberg mall should take an award for the WORST! Does mochachos head office not give a damn about their store, reputation, training of employees or food quality??? AND YOUR DAMN CARD MACHINE IS FAULTY!