Customer service same as cashiers-nonexistent

Walked into mochachos fordsburg to have lunch. Cashier was busy with delivery guy, didn't greet me so I waited. She then turns and looks at me and asks if she can help. I start talking to her and she ignores me and continues talking to the delivery guy and laughing with him as he either gave her a few cents iver or less. So I looked at her and asjed if she could help me she rep**** in the positive but as soon as I started talking she went back to laughing with the delivery guy. I waljed out and saw a customer care vehicle and left a card with my contact details asking the franchise rep to call me but nothing yet. I even left a complaint on the website but nitjing to date. Nada, zilch, zip. Its no wonder that the mochachos franchises are spread out so far and wide unlike Nandos that has a slightly better customer service/care line even with instore service lacking.