Cold Food Delay Issue

On 17th March, I placed a delivery order over the phone at 5:20 PM.

The food arrived cold at 6:50 PM, despite me making around three calls to inquire about the status of my order. When the driver showed up, I refused the cold food and contacted the store, informing them that I would pick up the order myself since I had requested it be freshly made.

I arrived at the store just after 7:00 PM, and they simply reheated the food and handed it back to me, without offering any apology or explanation for the delay.

This was extremely poor service, especially from a store I usually enjoy ordering from. I expect much better.