Bought lunch for me and colleagues from Mochachos Pineslopes on the 27th at 12pm

Bought lunch for me and colleagues from Mochachos Pineslopes on the 27th at 12pm. The chips in the meals were stale, the meat was dry. Called the restaurant to complain later on and was told that I need to complain to MrD so the food can be replaced. What kind of treatment is this towards paying customers?