Bad Service

First incident, Mochachos got my order wrong via Uber eats, didn't get the chicken strips, chips and dip that I ordered, got 2 x Chicken pieces and rice. Gave them a bad review but they never responded. Uber eats did refund me though Second incident that happened today almost a week after the first incident, tried Mochachos - Green valley again via Uber eats. Took 2 hours for my order to arrive, which I was not gonna receive if I didn't call them. After seeing the 3rd driver cancelled, I called the them, only to be told my order was picked up by the first driver whom they don't have details of. The guy who answered the phone said he would be doing me a favour by preparing my order again and a lady that works there, said in the background that it is not their fault my order is lost, continued to say other things that seemed like she was swearing. The 4th driver picked up my order and was told what happened. He told them to always take down the driver’s details whenever they come to pick up orders to avoid such ordeals. They said to him they don’t have time to that as they always busy. 2hours later I did receive my order, strips were not well prepared, chips were cold and the dip was spoiled. I rated them badly again on Uber Eats App and laid a complained as well. Awaiting feedback from Uber eats as I know Mochachos never responds to such.