Bad Manager attitude #WIN

I visited Maponya mall to purchase full chicken meal for my family, during my visit I was served with a cashier that has so much attitude she did not greet left me in the counter without saying anything to laugh and joke with the staff at the kitchen after a few minutes she came back to take my order and I waited when I got home the chicken was burnt and pieces were missing since I bought 2 full chicken it was so bad that no one could eat it ,I called the store requesting to speak to the manager and Itumeleng answer had that I had a complaint and she dropped the call, I drove back to the store 5 Km away , and she refuse ld giving me the money and said she will give me another meal I refused because she had such bad attitude and did not even apologize, she said she didn't cook the chicken and it's not her fault the company hired someone who doesn't cook well no remorse and for a manager to do that it was disgusting, the staff were laughing and I fought till I got my refund and she gave me R50 short saying the store does not have money and it was cashed out already wooooow I'm so angry because she even asked me to go and report her at the head office nothing will happen as the franchise manager does not care ,I'm hurt and want my money from the store cause it's clear they do not want my support it means they are doing well during this pandemic, maybe u might not assist with this complaint like Itumeleng said but I want tou guys to know you have lost me and everyone I know as clients