Mobility Direct ********** Action

I placed an order for a Fold & Go wheel chair to the value of R1899 with Mobility Direct on the 15th of March, making payment via credit card. Later that same day I received an e-mail confirming my order and that no delivery charge will be payable. According to their website, delivery should take 3-4 working days. Four working days later (on the 22nd of March), I received a phone call from one of their representatives, informing me that a delivery fee of R165 will be applicable, which is in direct contradiction to the order confirmation I received after placing the order. I informed the representative that I find this unacceptable, and should they insist that I pay the delivery fee, I would prefer to have the order cancelled. Since then I have not received any communication from them (via e-mail or phone). This was despite me sending two enquiries via e-mail as to the progress of my case. Several attempts at contacting them via phone was also unsuccessful. The phone would ring, but would suddenly be cut off, it would seem on purpose.

I now have a situation where they have taken my money, but have not delivered anything, and now refuse to refund my money. As far as I am concerned, this amounts to *****!