DISASTER !!!!

<p>Having ordered a walker online on Monday. 20 March for my mother in law, we contacted Mobility Direct to find out when the walker would be delivered as we require the aid urgently! We were assured that the walker would be delivered on Thursday, 23 March! </p> <p>We arranged for some one to accept the parcel, as my mother in law is frail and cannot get to the door !!!!</p> <p>NOTHING!!!</p> <p>It is a week later, and Stephan, the manager - cannot find the way bill / can't understand what happened / it was supposedly sent by road freight instead of by courier!!! He is clueless! </p> <p>Does a company that offers such products understand why these aids are ordered ??? They are not luxuries - they are needed URGENTLY !!!</p> <p>DON'T USE THIS COMPANY !!! It would be better to order from an international company, the walker would already be in use.</p> <p>THE SAGA CONTINUES!!!</p> <p> </p>