PB
Pieter B
1 reviews | Active since Mar 2023
07 Mar 2023, 12:42
Unauthorised debit
So I app**** on mobile store ,I was told that the deal was declined.....To my surprise mobile store deducted R179 of my bank account!Now no body at mobile store can tell me why the amount was debited!Mobile store can you please investigate and come back to me ASAP!!!!
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Replies (4)PB
Pieter B's updateReviewer Update
07 Mar 2023, 12:43My phone number ***!
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Pieter B's update07 Mar 2023, 12:43
Reviewer Update
My phone number ***!
Mobile Store's replyOfficial
07 Mar 2023, 12:51Hi Pieter, you may have been debited for Value Added Services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the Value Added Services, you will be refunded. You can inbox us on our facebook page or You may contact customer care on ***and ***
Mobile Store's reply07 Mar 2023, 12:51
Official
Hi Pieter, you may have been debited for Value Added Services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the Value Added Services, you will be refunded. You can inbox us on our facebook page or You may contact customer care on ***and ***
PB
Pieter B's updateReviewer Update
07 Mar 2023, 12:57Never agreed to any value added services
PB
Pieter B's update07 Mar 2023, 12:57
Reviewer Update
Never agreed to any value added services
Mobile Store's replyOfficial
04 Apr 2023, 11:52 Hi
Thank you for reaching out to us, please do inbox us your Order Ref No or ID No and contact details on Facebook and we will escalate to our Customer Care Team to contact you and assist to a resolve.
Kind Regards,
Mobile Store Team
Thank you for reaching out to us, please do inbox us your Order Ref No or ID No and contact details on Facebook and we will escalate to our Customer Care Team to contact you and assist to a resolve.
Kind Regards,
Mobile Store Team
Mobile Store's reply04 Apr 2023, 11:52
Official
Hi
Thank you for reaching out to us, please do inbox us your Order Ref No or ID No and contact details on Facebook and we will escalate to our Customer Care Team to contact you and assist to a resolve.
Kind Regards,
Mobile Store Team
Thank you for reaching out to us, please do inbox us your Order Ref No or ID No and contact details on Facebook and we will escalate to our Customer Care Team to contact you and assist to a resolve.
Kind Regards,
Mobile Store Team