LU
Lionel U

1 reviews | Active since Oct 2014

27 May 2023, 02:17

Mobile Store *****s money and declines you after

Hi, My wife done an online application for a smart phone, when the agent phone her back, she when through the process application.

The device was R179. 99 and NO Value Added Service, when the agent offered that value service my wife said no, but the agent persisted..

And said my wife will not be charged an additional fee it is all inclusive of the R179. 99.

Which was a lie from the put of hell, they called and my wife queried about her application on the 20th May 2023 but the agent said her application is still pending she should get a sms on that day or in a few days..

Another rude agent called and once they heard she is quering about her current application they put down the phone on the 25th May 2023 my wife got a bank notification that mobile store tried to debit R179. 99 + R97.00 for what?? I damn really don't know because they didn't even tell her weather her application is declined or approved how can you debt money without knowing the status of your application??

Mobile store, you are a bunch of ****mers from hell ****ming the people for their monies..

And thank God we too cleaver for *******es like you'll because we don't use that account it's a spare one for when we doing applications and we come across ****mers like you'll that want to rob people for their hard earned monies!!

Please note: Don't even advice me to go on you'lls Facebook page and leave my contact details because that's not how you'll first contact me selling air and ******* unfore-filled promises that you couldn't keep...

You contact me like how you were selling me the ******* and air and still had a cheek debiting my money.

I will leave my contact details below and you contact me!!

*** ***

Lionel & shandre Usher

Kind Regards Fu%? #* ****mers!!

0
Replies (1)
Mobile Store
Mobile Store's reply29 May 2023, 08:14
Official
Good day Lionel, 

Thank you for reaching out to us, please do inbox us on Facebook with the Order Ref No or ID No and contact details of the account holder, we will then escalate to our Customer Care Team who will listen to the call recording between the sales agent and the account holder, if the account holder did not agree, then a refund will be processed. 

Kind Regards, 
Mobile Store Team