TD
Thembeka D
1 reviews | Active since Jan 2020
23 May 2023, 21:50
I feel ****med
I app**** for the contract online and now I'm so angry because I was told I was approved for a huawei phone on an mtn contract. The lady said I will get a debi check on my capitec and should approve it. The debi check was for 179. They sent a link to track the order which didn't work. I emailed them and they told me they still doing a credit check. So why the hell did they tell me to approve a debi check? What money are they going to deduct if I'm not approved yet? Please assist this mobile store is a real ****
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Mobile Store's replyOfficial
24 May 2023, 08:20Good Day Thembeka,
Thank you for reaching out to us, you were probably debited for the Value Added Service which would have been discussed at point of sales, if you did not agree our Customer Care Team will listen to the call recording and you will be refunded.
Please inbox us on our Facebook page, statement that you have sent us a review on Hello Peter, please provide us with your Full Name and Surname, together with your Order Ref No or ID No and contact details via Facebook inbox and we will ensure to escalate for you.
Kind Regards,
Mobile Store Team
Thank you for reaching out to us, you were probably debited for the Value Added Service which would have been discussed at point of sales, if you did not agree our Customer Care Team will listen to the call recording and you will be refunded.
Please inbox us on our Facebook page, statement that you have sent us a review on Hello Peter, please provide us with your Full Name and Surname, together with your Order Ref No or ID No and contact details via Facebook inbox and we will ensure to escalate for you.
Kind Regards,
Mobile Store Team
Mobile Store's reply24 May 2023, 08:20
Official
Good Day Thembeka,
Thank you for reaching out to us, you were probably debited for the Value Added Service which would have been discussed at point of sales, if you did not agree our Customer Care Team will listen to the call recording and you will be refunded.
Please inbox us on our Facebook page, statement that you have sent us a review on Hello Peter, please provide us with your Full Name and Surname, together with your Order Ref No or ID No and contact details via Facebook inbox and we will ensure to escalate for you.
Kind Regards,
Mobile Store Team
Thank you for reaching out to us, you were probably debited for the Value Added Service which would have been discussed at point of sales, if you did not agree our Customer Care Team will listen to the call recording and you will be refunded.
Please inbox us on our Facebook page, statement that you have sent us a review on Hello Peter, please provide us with your Full Name and Surname, together with your Order Ref No or ID No and contact details via Facebook inbox and we will ensure to escalate for you.
Kind Regards,
Mobile Store Team