Overcharged, unprofessional and immature bunch of sad people

While the work done is not in question this company's morals are completely and utterly appalling. They overcharged us for the products they used to fix our problem. Note, I am not questioning the labor charge as it was a Saturday, I am simply saying they overcharged us GROSSLY for the products they used. So, problem number (1):

(1) Springbok mortice normally costs R 375, 24-7 Gauteng Locksmith charged us R 1,295. (2) Profile lock normally costs R 264, 24-7 Gauteng Locksmiths charged us R 995,

Problem (2), they clearly took advantage of my wife, how? They didn't give her a heads up as to how much it would have cost to fix the problem, they carried on without doing so. A gross violation of the CPA.

Problem (3), the call center agent on whatsapp was incredibly immature and rude. Firstly, she or he (who cares) tried to pass the buck to the locksmith acting like it was her/his responsibility to let the consumers know the cost of the job. Then, there was no apology made, and simple replies (displaying the intellect of a small forest insect) like "i love you" or, when explaining why they overcharged a reply stating "welcome to SA."

All these things are completely unfounded, unprofessional and I would urge people that do feel aggrieved to band together so we can get a case at the CPA obudsmen (someone who I know).