No Help whatsoever after sales service.

As of writing this review. I have yet to speak to anyone that could help me with my phone Redmi Note 8 that I purchased from Foschini Canal Walk on 30 May 2020.

On 17 December 2020 about 5 hours after updating my phone's firmware to what was then the latest update of MiUI 12.2.2.

That update went without any issues. The next morning after letting my phone charge the previous evening . The device no longer was charging. I then went to Foschini Eastgate where I booked in my phone to get a warranty repair. Of which the store team members told me it would be maximum 21 working days turnaround time for repairs.

On the 9th of January I went back to the Eastgate store just to be told that they have no idea where my phone is, and that they haven't received any feedback from MIA about my phone.

I then followed up the following week 15 January 2021 to see if anything has changed taking note that my device has already surpassed the maximum turnover time and a team member told me that the repairs office is closed for holidays still.

And up till this point I haven't received any type of feedback via email or call regarding my device's repair status.

The following week I went back to the store with the same outcome.

3 weeks later around the 3 February 2021 I then received a call from a team member in Foschini Eastgate saying my device has been lost with the courier and was found and that the phone was sent back to the store with no repairs done.

Today 9 February 2021 I have yet to have has a chance to speak to anyone from MIA about my phone and why there has been no repairs done.

Now I have to wait what appears to be another 21 working day turnaround time for my phone to be returned as I haven't taken my unrepaired but returned phone from Eastgate.

This is probably the worst after sales service I have ever received from a distributer. The lovely ladies at Foschini Eastgate has spent hours upon hour trying to resolve this matter directly with MIA and with no luck in getting hold of anyone that could assist.

I have a dispute with the report that has been sent back with my device and I believe a matter like the abovementioned. Should take Maximum 7 working days to resolve from once a customers has booked a device in