From bad to worse

As I am reading the reviews posted before this one I can only say that either the management, shop owner, or someone just does not give an absolute damn about keeping customers. I handed in two phones simultaneously at Tygervalley for Battery replacements an iPhone XS and a Huawei Mate 20 Pro (on the 4th of June). I had to pay a deposit for the Huawei battery as they don't carry stock (no issues here). After about two weeks we were contacted said they have the Huawei battery in stock, I take both phones in. 3 hours later we fetch the phones thinking everything is fine. My wife's Huawei immediately started giving problems. The speaker phone was inaudible, the phone switched off as soon as you take a picture. Mine seemed fine. Having just left the store about 5mins ago we went back complaining about my wife's phone. I showed the lady the issue. They just said we maybe got a faulty battery. We didn't have time to wait another 2 hours The next day I took her phone in and they put the "original" battery in but the speakerphone issue was not resolved at all, you can barely hear anything on full volume. The technician then allegedly admitted to damaging one of the cables at the back of her phone connecting to the speaker and that he was going to replace that cable free of charge. Had I not complained this guy would obviously not have admitted to damaging the cable maybe hoping I would come back a month or two after so he won't have to take responsibility for the issue. Anyway, another 2 and a half weeks passed no one phoned or contacted me. I call them complaining and then some bad excuse about stock comes up. Eventually, I get to take her phone back on the 5th of July. I hover around for about 2 hours in Tygervalley keeping myself busy as I didn't want to drive home and back again. After they give me back the phone saying that he ordered the incorrect cable and that he will have to order a different part. I lose my cool a bit and wanted to speak to a manager however this person does not seem to exist as he was also supposed to phone me back regarding the "stock issue" they were having. The new cable is ordered hoping for another two-week period, I completely forget to follow up. about two months later I phone them realising nothing had happened. The same Bull excuse about stock, they OBVIOUSLY forgot to place the order maybe again hoping I would forget, or just plain unprofessional and lazy who knows? In the meantime, My phone's screen starts popping up leaving a massive gap at the top. I forgot to mention when my battery was replaced I immediately bought a new phone cover from them as my old one was looking a bit worn. Anyway, I got back to the store talk to the same lady that has been assisting me every time. I show her the phone, and she immediately mentioned that the battery they put in might have been faulty and must have swollen in order for the screen to pop up like that. They take the phone in. The same story 2 hours later I get the phone back. She says ABSOLUTELY nothing and was willing to let me leave. I check the top and as I am pressing down on the screen the screen starts lifting up again. I show that to her and she just says, Oh ill go ask the technician. I stand there waiting for about 15mins she "can't find him" he eventually comes back and she gives me back my phone casually stating that "I must have dropped the phone so that's why one of the brackets broke". I have had this phone for more than 3 years. And no issues with any mechanical parts. They open the phone up and two months later after purchasing a cover from them they say I must've broken it. This is after their technician broke my wife's phone and only admitted to it because we came back the next day. They take ZERO responsibility and just pass the blame to the client. There is absolutely no guarantee on their repairs. This place has become a joke. My wife's speakerphone is yet to be fixed and who knows what hell breaks this time. These guys are clowns and this business is one of the worst of its kind I have experienced. Still waiting for feedback on the cable that they broke and it's the end of October.