Very poor service

I bought a Mobicel V4 cell phone from pep in Springs. 10 months later the cell phone started giving software problems and was sent in for repairs. After been sent in twice Mobicel decided to replace the cell phone with a Mobicel X4.

Unbelievably 5 months later the Mobicel X4 also started giving problems. I went directly to Mobicel offices in Midrand and spoke to a technical manager who checked the phone and told me that he will replace the phone as the software could not be repaired. The Mobicel X4 was replaced with a Mobicel Fendy_DS and this is where my problems started.

Both the Mobicel V4 and X4 had a 1GB RAM. Now the Mobicel Fendy_DS has a 512MB RAM. I can not understand why the technical manager at Mobicel thought it was a good idea to down grade the cell phone.

I have contacted Mobicel about this via email and the response I got was pathetic. I was told to fill out a repair order form and send the phone to them so they can see what can be done. I use this phone on a daily basis and waiting for Mobicel to "SEE" what can be done is unacceptable.

I also want to know why Mobicel down graded me. Having a cell phone that uses a 1GB RAM is so much better than a cell phone the uses a 512MB RAM.

Should Mobicel wish to contact me and discuss a possible resolution to this I can be contacted on ***.

James Van Dresselt