Unfair

I bought a cellphone for my grandson at Pep Home Heidelberg Mall.a Mobicell Ruby on the 22 December 2021 I followed all due process to get it started and to install WhatsApp ..I created an account followed all prompts but I could not install WhatsApp. I returned it to Pep on the 29 for exchange and they refused citing the terms and conditions of sale namely it had to be returned within 7 days. they then referred me to Vodacom and the technician said it needed software update I had travelled for Christmas and didn't know the 7 days includes holidays. Secondly I cannot buy a new phone not use it and take it for repairs. Whatever is wrong with the phone is a technical fault not Of my doing. I no not want a second hand phone I want my money back. My grandson is inconsolable n no one has contacted me re this matter Sincerely Mpho Mothopeng_Tlaka