Unbelievably unsatisfied

Good day.

I'm very unsatisfied with Mobicel. On the 18th of January 2019 I emailed and Facebook messaged Mobicel and asked which phones are 4G / LTE compatible.

My SIM card can only be used in a 4G / LTE compatible device.

Your social media experts rep**** and send me a list of 5 devises and said they are the 5 compatible.

Today I went and bought a new Mobicel R6 from PEP stores for R1500. I came home, installed my app store via wifi and then inserted my sim card. To my surprise I noticed that the phone was not LTE compatible. So basically I'm mow stuck without a phone?

How are we going to resolve this problem now? The store won't give me a refund as it was you who said the phone was 4G and not them.

Gerhard Giliomee **********