1 reviews | Active since May 2016
Poor service
<p>Only to discover on 23/08/2016 when I was called by a consultant that the debit did not go off on 01/08/2016 and my account was in arrears. This consultant advised that my date for some reason had not been changed even though was under the impression that it was paid due to my previous arrangement. She then confirmed that she had effectively changed the debit date to the 25/08/2016, where sufficient funds were available in my account. However I have received my bank statement and have been billed an addition debit failure fee of R115.00 as my requested was not implemented yet again. I had contacted your office on Monday and spoke to Rene who advised that she would look into my matter and call me back however I was only contacted after I requested for assistance again form the agent that called me regarding my outstanding account. She advised that she needed to look into my account, again and would only be able to credit the debit order rejection fees once my account was paid and could not do anything about my bank charges even though they did not do their job properly.</p> <p>I find this very unacceptable as I have to incur the debit order rejection fees of 2 x R39.90, which maybe credited, and 2 x R115 Debit failure fees from my bank, which is an unnecessary cost to me as I had received confirmation that all was in order.</p> <p>I am a customer and do not have money to waste for other peoples incompetence.</p> <p> </p> <p> </p>
bove was cut, see full: I have requested on 2 occasions, in July and August, for my debit order date to be changed to 25th and received confirmation on both occasions that it was done. Only to discover my account is now in arrears and I have been penalised with additional cost because this was not carried out.
I had called in July to change my contact details and debit date and was contacted 3 times by your accounts department who finally confirmed that this was successfully implemented.
Only to discover on 23/08/2016 when I was called by a consultant that the debit did not go off on 01/08/2016 and my account was in arrears. This consultant advised that my date for some reason had not been changed even though was under the impression that it was paid due to my previous arrangement. She then confirmed that she had effectively changed the debit date to the 25/08/2016, where sufficient funds were available in my account. However I have received my bank statement and have been billed an addition debit failure fee of R115.00 as my requested was not implemented yet again. I had contacted your office on Monday and spoke to Rene who advised that she would look into my matter and call me back however I was only contacted after I requested for assistance again form the agent that called me regarding my outstanding account. She advised that she needed to look into my account, again and would only be able to credit the debit order rejection fees once my account was paid and could not do anything about my bank charges even though they did not do their job properly.
I find this very unacceptable as I have to incur the debit order rejection fees of 2 x R39.90, which maybe credited, and 2 x R115 Debit failure fees from my bank, which is an unnecessary cost to me as I had received confirmation that all was in order.
I am a customer and do not have money to waste for other peoples incompetence.
bove was cut, see full: I have requested on 2 occasions, in July and August, for my debit order date to be changed to 25th and received confirmation on both occasions that it was done. Only to discover my account is now in arrears and I have been penalised with additional cost because this was not carried out.
I had called in July to change my contact details and debit date and was contacted 3 times by your accounts department who finally confirmed that this was successfully implemented.
Only to discover on 23/08/2016 when I was called by a consultant that the debit did not go off on 01/08/2016 and my account was in arrears. This consultant advised that my date for some reason had not been changed even though was under the impression that it was paid due to my previous arrangement. She then confirmed that she had effectively changed the debit date to the 25/08/2016, where sufficient funds were available in my account. However I have received my bank statement and have been billed an addition debit failure fee of R115.00 as my requested was not implemented yet again. I had contacted your office on Monday and spoke to Rene who advised that she would look into my matter and call me back however I was only contacted after I requested for assistance again form the agent that called me regarding my outstanding account. She advised that she needed to look into my account, again and would only be able to credit the debit order rejection fees once my account was paid and could not do anything about my bank charges even though they did not do their job properly.
I find this very unacceptable as I have to incur the debit order rejection fees of 2 x R39.90, which maybe credited, and 2 x R115 Debit failure fees from my bank, which is an unnecessary cost to me as I had received confirmation that all was in order.
I am a customer and do not have money to waste for other peoples incompetence.