PR
Phumza Rave-Matroshe

1 reviews | Active since Sept 2018

30 May 2020, 07:02

Poor service

Bought two laptops online on the 23rd and no update nothing from Mobicel. I have called the 011 call centre contact number on the mobicel page to no avail. Even using the order tracking has been useless as my transaction reflects as being processed since the day I placed the order. Very dissatisfied and disappointed. Will certainly never order anything from Mobicel ever again and will advice any of the people on my circle not to either. Poor communication, poor customer response and poor turn around times. I placed two orders from take a lot after this order and have received both orders and still nothing from Mobicel.

0
Replies (2)
Mobicell
Mobicell's reply30 May 2020, 20:16
Official
Hi Phumza

we are sincerely sorry for the inconvenience. Kindly provide me with the order number so that i can escalate your issue to the relevant department on Monday then provide feedback. if you please provide your contact details as well.

Team#Mobicel 
Mobicell
Mobicell's reply01 Jun 2020, 13:52
Official
Hi Phumza

kindly provide me with the order number so that i can follow up for you.

Team#Mobicel