Poor Quality and Service of Mobicel Smartphones

On the 10/10/2109 I bought myself the Mobicel V4 smartphone. This phone packed up on the 25/5/2020 as it would not startup. One week later, I was told that my phone was unrepairable (motheboard u/s) and that I should come into PEP store, Vaal Mall and collect a new Mobicel V4 phone. I was peeved that I had lost all my contact data, photos, etc. but at least I was getting a new phone. Today, the 10/10/2020, exact one year after initially buying this phone, the phone would not start up again. I took the phone back to PEP store in the Vaal Mall and informed them that the replacement phone was giving the exact same problems. The staff scanned my phone box and informed me that they couldn't take my phone in for repairs as the guarantee had expired yesterday, the 09/10/2020. I am utterly dumbfounded. I asked them to contact the head office staff and they told me it was impossible as it was the week-end. Here are the facts as I see them. I am a pensioner and I can't afford to buy anothe phone. Mobicel say the guarantee expired on 09/10/2020 but I feel it expires to the day 10/10/2020. Remember, I lost over one weeks usage of the guarantee due to problems with the Mobicel V4 model. Mobicel must be having problems with the V4 phone, possibly all their models. Why do they still continue to market this problem phone? Are they catching people like me for a sucker? Pay ***X amount for a years usage and then your phone packs up. Remember, 2 MOBICEL V4 phones packed up in exactly one year. Finally, IF THE PHONE HAD OF PACKED UP A DAY EARLIER< WOULD THEY HAVE REPLACED IT WITH ANOTHER PROBLEMATIC MOBICEL V4 SMARTPHONE? Surely, Mobicel top management are aware of problems with this model phone (possibly all Mobicel models) yet they continue to market them and literally ***** customers hard earned money.

In the interim, I strongly advise anyone requiring a smart cellphone NOT TO PURCHASE ANY PHONE FROM THE MOBICEL RANGE> THEY ARE PROBLEMATIC TO SAY THE LEAST.

I await Mobicel management response and will retract any statement if they can convince me of good business ethics.