POOR PHONE QUALITY AND POOR CUSTOMER SERVICE - YOU WILL NOT GET A REFUND

I bought my Granny a Mobicell Phone,

With in two months of having the phone the screen went blank and a default message came up. We had to drive 30km out to get my Gran's phone so we could take it in for repairs. 2 weeks later the phone was sent back from Mobicell HQ in JhB and we were told it had been fixed. We drive to the store to collect it only to find that it is still in the same condition that we sent it was in when we sent it in for repairs and no repairs had been. So we sent it in AGAIN for repairs, and again, 2 weeks later the phone was sent back to us. The phone was working for approx 5 min before the screen turned off AGAIN and yet AGAIN the phone was not working. We obviously sent it back to JHB. 3 Weeks later we get a call from Edgars saying the phone is now working..... We get there and FINALLY the phone seems okay. After driving back and forth and giving my Gran false hope it was eventually fixed. So I thanks the lady and drive 30km out to get my Gran her phone to her. As we put the sim in we realise the phone will now not pick up the sim ..... I now phone Mobicell instead of Edgars to inform them of all of this and what do they tell me ? To send it back in for repairs again! With the amount of time and money I have waisted I should have been refunded by now or given a new phone ! When I asked for my money back I was told I cannot get a refund as it is repairable..... I have spent so much money driving up and down I could have bought another phone already ... disgusting and sad ! I will NEVER recommend Mobicell to ANYONE unless I dislike them and want them to waist their time and money