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Puleng M

1 reviews | Active since Apr 2021

14 Apr 2021, 17:28

Mobicell

I bought a phone from pep home last year december it was R1200 and around march it just stopped working.and i took it back to pep home cause it was still on warranty.now i have a massage from mobicel telling me i must pay R985 for repair if i reject to pay that i must pay R250 for rejection..no one told me about any charges.is not my fault that phone is not working..im not going to pay a cent they must pay my money back or they must repair that phone.Why would i pay that amount of money for something i didnt break..Ths doenst make sense.Why would i pay 985 for 1200 phone why??

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Replies (1)
Mobicell
Mobicell's reply15 Apr 2021, 08:53
Official
Hi Puleng

Kindly provide us with the device IMEI or REF: number for prompt & efficient assistance.
Please note that if liquid was detected on your device or there's any physical damage that voids the warranty. You may send the IMEI on our enquiry email add & attention it to Thembi.

Team#Mobicel