Mobicel Untrained Staff

I bought a Mobicel R2 phone at Ackermans Lyttleton on 04 Feb 2018.on the 29 of March the phone went dead while i was in the offiice working.I took the phone back to ackermans lyttleton and they booked it for repairs,they told me it will be back after 14 working days.The months passed without me getting the feedback.I did the follow up with the shop and they gave me the details for Mobicel.At mobicel i spoke to a lady called Mavis she told me that my phone had a water damage,the battery of the phone must be replaced and i need to pay R273.00.I paid the money same day.after 3 working days my phone was back to ackermans for me to collect it.When i get to the store my screen protector on the phone was broken.We had to call the Mobicel again to inform them and they told me they cant fix it as it was not supposed to be on the phone.They told me the technician who was testing the phone had to damage it as they were busy fixing the phone.I asked them what was it that they were fixing as they send me a quote to replace the battery,The technician Modjapelo told me that my phone had a system error.Mobicel made me pay for the system error on the phone and **** that it was for replacing battery,i want my money back and my screen protector to be fixed.