LE
Lia E
1 reviews | Active since Oct 2020
22 Oct 2020, 07:37
MOBICEL SOFTWARE ISSUES
i bought a cellphone on the 7th October at pepcell in ennerdale johannesburg the phone is a mobicel R1 I BOUGHT MY DAUGHTER A MOBICEL h1 EARLIER THIS YEAR BOTH PHONES ARE SHOWING A WHITE SCREEN IN COMES ON AND OFF THE H1 WAS SENT FOR VARIOUS SOFTWARE UPDATES AND NOW THE R1 HAS THE SAME ISSUE I BELIEVE THIS IS A MANUFACTURING PROBLEM A BRAND NEW R1 RELEASED THIS YEAR WITH THE SAME PROBLEM AND I AM NOT GIVEN AN OPTION TO CHANGE THE PHONE I MUST WAIT FOR IT TO BE SENT IN FOR FOUR WEEKS TO SET UP SOFTWARE WHILE I HAVE NO PHONE? WHY DON'T MOBICEL REMOVE ITS PRODUCTS IF THEY CANNOT MAKE PROPER PHONES I AM TAKING THIS VIRAL
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Mobicell's replyOfficial
22 Oct 2020, 08:30Hi Lia
Kindly provide us with the IMEI number for the R1, your contact details or email address for prompt & efficient assistance. Please note that our TAT for repairs is seven days provided the device has no physical or liquid damage. we apologise for the inconvenience.
Team#Mobicel
Kindly provide us with the IMEI number for the R1, your contact details or email address for prompt & efficient assistance. Please note that our TAT for repairs is seven days provided the device has no physical or liquid damage. we apologise for the inconvenience.
Team#Mobicel
Best regards,
Mobicell's reply22 Oct 2020, 08:30
Official
Hi Lia
Kindly provide us with the IMEI number for the R1, your contact details or email address for prompt & efficient assistance. Please note that our TAT for repairs is seven days provided the device has no physical or liquid damage. we apologise for the inconvenience.
Team#Mobicel
Kindly provide us with the IMEI number for the R1, your contact details or email address for prompt & efficient assistance. Please note that our TAT for repairs is seven days provided the device has no physical or liquid damage. we apologise for the inconvenience.
Team#Mobicel
Best regards,