Faulty device and Faulty service

<p>I extremely disappointed with service I am receiving from Mobicel.</p> <p>I returned a faulty mobicel cellul ar device at CNA at gateway shopping mall in kzn about 2 weeks ago and was told that it would take 4-6 weeks for them to get back to me as my phone first had to be sent through to Mobicel for assesment.I have no issue in waiting the 4-6 weeks but it's very upsetting that till date I have not received any feedback or acknowledegement from CNA or mobicel advising if they are attending to the issue.i'm really frustrated I've paid money for a device which I'm unable to use and also have to wait 4-6 weeks for the issue to be resolved and also still left in the dark as to the progress of the claim.really wish someone could be kind enough to have my issue resolved this week latest.</p>