Customer Service/ Call Centre needs training....

mobicel literally has the worst call centre agents- you have to threaten and become rude before they give you proper attention, honestly they need some serious customer service training.. and also whats the point of upgrading your devices when you cant offer the same service as your competiton like a simple tempered glass is something that cant be bought? then you send an email highlighting your frustrations and suddenly it can be bought? dont single people out man!!!! up the damn service just beacuse your devices are "affordable" doesnt mean we deserve **** customer service and if you are upping the quality and prices of your devices the up the customer service as well!!!!!