Complaint about Mobicel

I `ve bought a mobicel R9 early 2018 around February/March at Foschine Pretoria Wonderpark mall. June 2018 it started to give me problems when im charging it. Mid July i decided to take it to Foschine Nonesi Mall ,Queenstown ,they took it and sent it to Mobicel for repairs,after two weeks 13 August i recieved an sms that says (Hi,a payment of R780 is required to repair your R9P.SMS 1 TO accept,2 reject and 3 for queries NB A rejection fee of R170 is applicable ,i responded immidiately y pressing 1. I though this amount it will be automaticall go straight to my Foschine account because i dint`t hear anything from them and they didnt` even explain it to me why should i pay because the phone is still new or tell me that i damaged my phone how i dont know.Today 10/09/2018 i phone Foschine Queenstown to check about the progress of my phone ,they called Mobicel,onky to find it out that they still waiting for me to pay before they cant start working on it,i asked why they didnt tell me immidiately that i should pay thet amount to their company,and why they didnt provide me with their acount details because i really need that phone its been long,they only sent now to Foschine an ivoice with account no with QUOTATION NO : ********** 0,i feel like i`m being treated sooo unfairly ,its been long waiting,i`m sooo disapointed by now,i feel like thay don`' t respect me as a client. Regards Nomfusi ********** 787