BAD TERRIBLE UNSATISFACTORY APPALLING LOUSY PATHETIC DISAPPOINTING SERVICE "MOBICEL" Terrible shocking appalling, lousy, pathetic,

I bought a Mobicel smartphone a while back, I am impressed with the phone, however the backup service is far from satisfactory, a few months ago I cracked the screen, I contacted I various reputable repair places (not backstreet repairers) but to my dismay none of them will repair the screen, due to this inconvenience I bought a new cellphone and I didn't even consider another Mobicel product, a week ago I contacted Mobicel directly online, I gave them my details and sent them a message asking where the nearest repairer is in Cape Town, I also asked them to mail me a quote on a replacement screen, up until now nobody has responded to my request, I wanna get the screen fixed so I can use this phone as a spare, I dont have a problem with the device , However I do have a problem with there poor service, because of this I wont recommend a Mobicel product to anybody, it has been an absolute nightmare trying to get this screen fixed, this is a straightforward repair so why is there so much red tape,