bad service

send my phone to be fixed in one of the ackermans flora store so they ddnt have electricity so they wrote my details down i had a phone with R7 in March i bought in December 2019 due to lock down i had to wait for lower level,was told will be notified when phone come back back,to my sup rice got an sms saying have to pay R714 if dont accept R250 ,i called and the person was assisting me was not so professional even told me i should take it up with the store.he told me the phone is water damaged ,and explained the phone never fell in water and it was switching on, what he sad liquid damage come in many form like sweat or charging while in bed so was confused that the phone still under warranty and i ddnt intentional i ddnt even know that cos the damage now have to pay R714 for a phone bough for R999 ,i posted my review on your mobicel complain blog you never responded to me aswel

at this moment have ref no 381278 box ,slip and phone is at mobicel dont even have a phone

i have contacted Thembi and she was able to advise further hope will be helped soon i can rate her the Best and hope she will teach others on how to treat customer Fairly thank you Thembi