Pathetic service

I am so disgusted with the service that I get from Mobiwarehouse.Currently I have 3 contracts and the one that ends in December I am having problems with it.If I send it for repairs it will cost me a fortune. All I asked was for an early upgrade and it was declined. I spoke to Matthew last month regarding my contract and he said I can send in an application for a new contract and then he declines that one too as I have exceeded my limit. All my contracts are up to date. Is this how you treat your clients. The device is not user friendly yet it was sold to me by your company,now im sitting with a device that will cost me double the price of its value in the market ? The response that I get from the staff is pathetic. As for Lori she does not reply to emails, so it seems they don't value customers.