Pathetic Service

I have a contract with Mobi Warehouse. My contract is due to expire in April 2018. At the beginning of this month I noticed I was getting strange messages from Vodacom. It turns out that my contract was downgraded. No one knows how this happens which means ***** can be easily done on your accouby. So I received half of my airtime that was due to me. I have been communicating via email and phone to Mobi Warehouse for days now however my issue is still unresolved. The customer service agent advised that my airtime should have been loaded by now however nothing has happened. The worse part of the whole situation is that I gave the consultants my cellphone number however they still using the incorrect number and topping up the wrong person. I have asked for a manager to call me plenty of times however the managers get their customer service agents to call me which makes the situation even worse. Mobi Warehouse is the worst company and I would advise no one to take a contract with them.