GIVING ME THE RUN AROUND FOR 2 WEEKS

I am not happy with the service I have been getting from mobi warehouse, for 2 weeks I am waiting for a phone at first the got the wrong phone and made it my problem, he got the wrong phone \knowing that he got the email to what phone I want' then tells me that he is having problem with the network understandable that the network is a problem at the moment but I change the network thinking it will ne fine