JP
Jeanne P

1 reviews | Active since Aug 2015

23 Oct 2015, 16:33

Mobelli Outdoor Furniture

I have 2 armchairs and 2 footstools that I love from Mobelli Outdoor Furniture. The plastic weave is starting to unravel so I have asked Mobelli if it can be fixed. I was told by the JHB Regional Sales Manager Richard that there will be a collection, delivery and repair cost. I asked how much it will be but have never received a quote, only a second e-mail from Richard saying it will be expensive and that instead of repairing the furniture Mobelli will buy back the furniture at 20% of the cost that I paid for it.<br> <br> I don't want to sell it I want to fix it...

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Replies (1)
Mobelli Outdoor Furniture
Mobelli Outdoor Furniture's reply23 Jun 2016, 17:07
Official

Hi,

We are sorry for the lack of reply from our side. Richard is no longer with Mobelli.

To see if your issue can be resolved kindly make contact with us again in our head office in Paarden Eiland. We will pick up on your complaint and see if it can be resolved.

Please call ********** during working hours and chat to Alon.