ZM
Zamazulu M
1 reviews | Active since Aug 2019
15 Feb 2025, 02:00
Worst Experience Ever
I bought a vehicle from MMU group Lephalale in November 2024 and traded in my old vehicle. Till this day my old vehicle has still not been settled by them and the worst part is I am having two vehicles deducing from my account. I have sent numerous emails to the salesman and their Group Customer Relations manager but none of them have bothered to respond or assist. This has been the worst experience I have had with a dealership and this is my third car. And they still owe me a refund for the January instalment that deducted from my account for the old car, which has still not been settled.
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Replies (5)0
Replies (5)
MMU Group's replyOfficial
15 Jul 2025, 16:52Dear Zamazulu, Thank you for your patience throughout this process. I’m pleased to confirm that the settlement of your traded-in vehicle has now been fully settled, and all previous duplicate debit orders have been addressed. The refund for your January instalment has been processed back into your account. We sincerely apologize for the inconvenience and stress this situation caused. Your satisfaction is important to us, and we appreciate the opportunity to rectify the matter. If you have any further questions or concerns, please don’t hesitate to reach out directly.
RegardsPatience
MMU Service Recovery
RegardsPatience
MMU Service Recovery
MMU Group's reply15 Jul 2025, 16:52
Official
Dear Zamazulu, Thank you for your patience throughout this process. I’m pleased to confirm that the settlement of your traded-in vehicle has now been fully settled, and all previous duplicate debit orders have been addressed. The refund for your January instalment has been processed back into your account. We sincerely apologize for the inconvenience and stress this situation caused. Your satisfaction is important to us, and we appreciate the opportunity to rectify the matter. If you have any further questions or concerns, please don’t hesitate to reach out directly.
RegardsPatience
MMU Service Recovery
RegardsPatience
MMU Service Recovery
ZM
Zamazulu M's updateReviewer Update
03 Oct 2025, 12:16Good day Patience. Please be advised that I still have not received my refund for January installment as per the above. I now have a new issue regarding the same car that i traded in. I am now receiving traffic fines for that very same car that is not in my possession and should have been removed from my name. May you please give me contact details for someone who can assist me with these queries.
ZM
Zamazulu M's update03 Oct 2025, 12:16
Reviewer Update
Good day Patience. Please be advised that I still have not received my refund for January installment as per the above. I now have a new issue regarding the same car that i traded in. I am now receiving traffic fines for that very same car that is not in my possession and should have been removed from my name. May you please give me contact details for someone who can assist me with these queries.
MMU Group's replyOfficial
03 Oct 2025, 12:24Hi Zamazulu
We sincerely apologise for the continued inconvenience you are experiencing. I will escalate both the refund for the January installment and the traffic fine issue regarding your traded-in vehicle as a matter of urgency.I will personally be in contact with you to ensure a holistic resolution. In the meantime, I will also follow up internally to ensure your case is prioritised.
Regards,
Patience
MMU Service Recovery
We sincerely apologise for the continued inconvenience you are experiencing. I will escalate both the refund for the January installment and the traffic fine issue regarding your traded-in vehicle as a matter of urgency.I will personally be in contact with you to ensure a holistic resolution. In the meantime, I will also follow up internally to ensure your case is prioritised.
Regards,
Patience
MMU Service Recovery
MMU Group's reply03 Oct 2025, 12:24
Official
Hi Zamazulu
We sincerely apologise for the continued inconvenience you are experiencing. I will escalate both the refund for the January installment and the traffic fine issue regarding your traded-in vehicle as a matter of urgency.I will personally be in contact with you to ensure a holistic resolution. In the meantime, I will also follow up internally to ensure your case is prioritised.
Regards,
Patience
MMU Service Recovery
We sincerely apologise for the continued inconvenience you are experiencing. I will escalate both the refund for the January installment and the traffic fine issue regarding your traded-in vehicle as a matter of urgency.I will personally be in contact with you to ensure a holistic resolution. In the meantime, I will also follow up internally to ensure your case is prioritised.
Regards,
Patience
MMU Service Recovery
ZM
Zamazulu M's updateReviewer Update
07 Oct 2025, 07:54I would like to commend the excellent and prompt service I received from Patience. The support was professional, clear and solution-driven, which made the process of resolving all my queries smooth and efficient. Thank you Patience. My money has been refunded and the traffic fines settled.
ZM
Zamazulu M's update07 Oct 2025, 07:54
Reviewer Update
I would like to commend the excellent and prompt service I received from Patience. The support was professional, clear and solution-driven, which made the process of resolving all my queries smooth and efficient. Thank you Patience. My money has been refunded and the traffic fines settled.
MMU Group's replyOfficial
27 Oct 2025, 11:54Hi Zama,
The complaint was resolved, please reach out if that is not the case.
MMU MOTORS
The complaint was resolved, please reach out if that is not the case.
MMU MOTORS
MMU Group's reply27 Oct 2025, 11:54
Official
Hi Zama,
The complaint was resolved, please reach out if that is not the case.
MMU MOTORS
The complaint was resolved, please reach out if that is not the case.
MMU MOTORS