Worst dealership in the market

I am extremely disappointed with the level of service I have received from MMU Motor Group.

My Haval H6 2.0L Luxury had to be towed from Pretoria to Lephalale at a cost of R10,500 due to a vacuum pump failure — now for the third time. Despite this recurring issue, there has been no clear diagnosis or permanent solution provided.

Since last Friday, my vehicle has only undergone basic testing, with no meaningful feedback or confirmed repair timeline. I have also been informed that the Lephalale dealership has only one technician responsible for servicing and repairs across multiple brands, which is clearly impacting service delivery and turnaround times.

I requested a courtesy vehicle in advance due to family travel plans for the Easter weekend. However, I was only informed the day before that a small, unsuitable vehicle would be available — one that could not accommodate a family of four with luggage. As a result, I was forced to cancel our plans.

What is most frustrating is that this issue has now occurred three times. Had the problem been properly addressed after the first failure, this ongoing inconvenience could likely have been avoided.

To add to my concern, I was informed by the head of the service department that assistance would only be possible if I were to purchase another vehicle. This response is both disappointing and unacceptable under the circumstances.

At this stage, I am paying for a vehicle that I cannot use, with no clear resolution in sight. This level of service falls far below expectations, and I urgently require proper intervention, accountability, and a permanent solution to this ongoing issue.