Complaint regarding Polo Vivo 2015 - MMU Northcliff.

I am writing to formally express my dissatisfaction with the purchase of my vehicle from MMU Northcliff, on 06 December 2024, with the vehicle details as follows: VW Polo Vivo, 2015, VIN: AAVZZZ6SZFU033112

Unfortunately, upon taking possession of the vehicle, I discovered several significant issues that were not disclosed at the time of the sale:

1. The gearbox is malfunctioning, causing difficulty in shifting gears and affecting the overall drivability.

2. The aircon conditioning system is defective.

3. When I signed off the vehicle, it was R138, 955.00, but shockingly, the vehicle is inflated at the price of 231, 568.51, which does not reflect its true market value considering the condition.

Despite my attempts to resolve these issues amicably with Zahir, Stephan and JJ, I have not received a satisfactory response or the vehicle being changed for another, and I am left with a vehicle that does not move and meet the expected standard or value.

Furthermore, despite my multiple visit to your dealership and discussion with the manager since December, I was informed that “it is no longer my issue because the vehicle was sold by another sales agent (JJ, who is now fired), and I believe you have a responsibility to address these defects or provide a remedy.