SMANGELE DOES NOT RESPECT ACCOUNT HOLDERS

To whom it may concern,<br> <br> This afternoon at 14:09 (please listen in on the recorded call) I received a call from Smangele which quickly elevated to a hostile conversation. Throughout the call Smangele insisted that there was no payment reflecting no your account from me and I insisted that I had made the payment on 2 December. She insinuated that I was giving her false information and I continued to explain that I made a direct deposit on the evening of 2 December.<br> <br> If you listen to the call you will hear how she spoke to me and was very rude and suggestive on the phone. After the back and forth it became clear that there was a commcommunication breakdown between us and I requested her to speak to me properly and explain her point clearly before raising her voice to me. After dealing with Salomi I cannot understand how someone as abrasive as Smangele can be assigned to handle accounts.<br> <br> Her assistance has been poor and offensive to say the least and I would appreciate it if someone else manages the process for me to make my final payment this month and furnish me with a Settlement / Paid Up Letter thereafter.<br> <br> I would appreciate a response regarding the above