Appalling service.

I unfortunately cannot give a review without a rating, even the 1 star I gave is not a true reflection of the disservice. My mother has been debited for years now for a policy that MMi can't locate. We have sent an email on the 16th with her ID number, bank statements and claim form as advised on call. All I get is an auto response. The company can't even provide me with a reference number for receipt of my email.