Poor customer service at MMG (Mortimer) Toyota Harrismith

I’ve had multiple poor customer care experiences from MMG Toyota Harrismith (Mortimer Toyota Harrismith). But most recently: After not being able to replace my fuel pump during a service, I enquired about it to the parts manager, expressed my dissatisfaction and asked him to log the enquiry on their system. Not only did he never get back to me about my enquiry, but he was really disrespectful to me when I expressed my initial concern to him. This all happened over 2 months and 6000km ago, and I can’t help but wonder that if they do not worry about a fuel filter not being replaced when it was supposed to be replaced (especially if I told them I travel a lot for work), then why do Toyota even require these pumps to be replaced? Making money out of it’s customers for no reason? Or do they just not care about the image of their product and keeping customers?

I will never buy a car from MMG (Mortimer) Toyota Harrismith again because of a previous bad experiences with them and will advise everyone around me to also not do so. I only serviced my car there because it was my closest Toyota. But then again, I value customer care way more than convenience. So yup, will also not support you in that way again!

Toyota Harrismith, you’re loosing customers!