Very Poor service

<p>I joined Mmela in April 2016 and Kgabo Ditebe was my consultant. Joining Mmela was a very big mistake. </p> <p>I got into my first accident on the 11th of November 2016 at around 10pm. I called Mmela to come and tow my vehicle and spoke to Velansia a very kind lady that understood that I was stranded against the road Lady alone. She informed me that she cannot pick up a policy for at all, but she will send a brakedown to assist me so that we can sort it out on the Monday.- that was the first warning- I always pay Mmela on time but they cant pick up a policy for me when I need them in my time of darkness. </p> <p> </p> <p>The Monday I called them and they were able to pick up a policy for me and Moses Tjatji assisted me with my claim.</p> <p> </p> <p>I informed Moses that the vehicle was making a noise in the engine and that the vehicle needs to be send to an Audi Approved panelbeater if there must be repairs done. He informed me that the vehicle was towed to SMD in Polokwane (where they store the vehicles that was in accidents) and an assesor will evaluate the vehicle there.</p> <p> </p> <p>I got a call on the Thursday 17 November from Prestige assesment to say that they cannot see any damages on the vehicle and it must go to the panelbeater since the damages are at the bottom of the vehicle. </p> <p>A couple of days later I called Moses and asked him whats happening with my car. He said that my vehicle was taken to Super (something panelbeater) in Polokwane. At that moment I was very angry. There are only 3 Audi approved panelbeaters in Polokwane and it is Thomsons, Bradburry and Elda. The one they took my vehicle to is not on the list of Approved Panelbeaters and I requested Via Email that it must be taken to an Approved panelbeater. Moses said that he will send a email requesting them to move it to Elda Panelbeaters. </p> <p> </p> <p>Several times I requested an update Via email on the progress of the vehicle and if the vehicle will be written off or not. I didnt get any responce. I had to phone and phone. Perhaps 3/10 times of phoning I will get through to Moses. Calling I also didnt get answers. </p> <p> </p> <p>When I asked whats the damages on the car: "I am not sure but its repairable".. thats not answering my question. Or i will get an answer of :" I will send an email requesting a follow up". </p> <p> </p> <p>On the 22nd of Desember I decided to go to Elda Panelbeaters myself and see the vehicle and progress. When I got there they showed me that my vehicle is stripped to replace the sump and they are still busy. When asked what is taking so long- they brought to my attention that they only got the go- ahead for the sump and repairs on the 15th of Desember 2016.. my vehicle was taken from me on the 11th of November 2016...</p> <p> </p> <p>I took a walk around the vehicle and saw that there is an old broken tire on the left rear of the vehicle. When i asked what that was- they said it came like that from the previous panelbeater.. It was clear to me that My sparewheel was swoped or replaced with an old one. Hence i never used it before. </p> <p> </p> <p>I send an complaint to Mmela on the 22nd of December 2016.. Jacksina Manganyi Called me today to say that she did a follow up regarding the vehicle taking long.. my problem is not that the vehicle is taking long.. my problem is that no one is honest and doent give me the correct feedback. </p> <p> </p> <p>I trusted Mmela to handle me with honesty and I didnt get that from the time i took the policy. KGABO told me that my access will be R2500.. he never explained that it will be R2500 but on 5% of damages basis.. now till today I dont know what the total of damages are. How will i know if i will be able to pay the access??? ELDA isnt done with the repairs. MMELA doesnt want to give me a new spare wheel that was swopped somewhere and the winscreen that got cracked the time of impact isnt authorised as well..</p> <p> </p> <p>Regarding the spare wheel that got swopped.. Mmela said that it will not be resolved soon.. so i must take my vehicle without a spare wheel, knowing that when it was towed there was a spare wheel in good condition there.</p> <p> </p> <p>Truth be told I am very disappointed with Mmela. </p> <p>I dont have words even for them. I Wont suggest them to anyone at all and I dont want to do future businesa with them ever again.</p> <p> </p> <p>Till now i dont have my vehicle and i dont know the cost of the damages or even what needs to be replaced and what was replaced..</p>