I PAID FOR A SERVICE THAT I DID NOT RECEIVE I WAS

I PAID FOR A SPA TREATMENT FOR TWO PEOPLE LAST YEAR DECEMBER, DUE TO UNFORESEEN EVENTS COULD NOT ATTEND. I KEPT CALLING THE SPA FOR ANOTHER APPOINTMENT I WAS TOLD THAT I CAN'T COME BACK ON THE DATE OF THE APPOINTMENT. I WENT TO THE SPA FOR A REFUND I WAS TOLD I CANNOT GET A REFUND BECAUSE THE SPECIAL HAS EXPERIRED. WHICH THE TERMS AND CONDITIONS WHERE NOT EXPLAINED, SPOKE TO THE MANAGER KIM WHO PROMISED TO CALL ME BUT DID NOT CALL BACK.