Refused to be refunded after i tested positive covid and cancelled reservation

Refused to be refunded due to the fact that im tested positive

I booked for accommodation at Mmakosha through Booking.com and in the process i tseted positive of covid and my Dr advised me not to travel as i have just recovered the booking was cancelled and i requested to be refunded as cancellation was due to ill health i was promised that i will get refund. i contacted Booking. com and the told me that i must get refund from Mmakosha Lodge when i contact mmakosha they refer me to Booking. com i have been taken from pillar to post until i started sending whatsapps to Mmakosha requesting my refund and the promised to refund me i tried explaining to them that i was sick i didn't cancel just because i want to cancel.

While i was busy checking with them at Mmakosha was told the matter is referred to Management when i check them the next day my phone was blocked and this tells me that they dont want to entertain me. And i will not get my refund which its bad for me in other words words i should have traveled in the situation which i was Booking.com and Mmakosha are refusing to refund me my money even after i sent them an email with covid results and the explanation.

Im i treated this way because i was weak and sick due to covid. They dont care about the health status of their customers the service i received is very very bad to an extent when a client ask about refund he be blocked on whatsaap