Poor Service

Am very disappointed with the Service am getting from this company after paying R3750 fee and they cant even help with a mere account that i owe R898 they want me to look for the myself and call them myself ,sending emails to the person allocated to be my portfolio manager by the named of Unathi and she doesn't even reply to my emails , How can you pay soo much money and not get the relevant help ,False Advertising is not the best option to clients ,i feel like this company its a **** and i need to be refunded my R3750 back