Pathetic services

The most pathetic service ever. I've paid R10 500 during September 2021 and Nicki told me that everything will be sorted out within 30 to 40 days. But that never happened. I've contacted her numerous times and she had an excuse every time. We spoke to her manager, Brian, on Thursday, 19 May 2022. We are still waiting for any feedback.

I really need some help with this company. It has been 8 months now and the problem is still not sorted out. Please help me!!