MM Wentzel No Response once money is received in their account.

MM Wentzel contacted me on November 13th to assist with removal of Debt Review. All Terms and Conditions were met, and a 21-day period was the time frame. Debit order was successful end of November. Michelle my portfolio manager sends a what up for some documents to be signed. Since documents came to my phone and there was a problem with submission. I started mailing MM Wentzel. *** responded once informing me that they will be in contact. Today the 12th of December I have had no communication. Kust money taken with no action.