Intellectual financial crime

Hi Legal Talk South Africa , I was contacted by a company called MMWENTZEL that claims to assist with the process of debt review. They requested to load a debit order mandate to enable them to talk to my creditors for payments arrangements, which I did but requested both the bank and themselves to cancel after they fail to provide proof of communication with the creditors. After insisting, their agent called Zoleka told me by Whatsapp that they cannot debit my account since I did not give them authority to speak to my creditors. Unfortunately this company has just debited R8500 from my account, while I just had a difficult surgery and came out of hospital. At the last call with Zoleka, she indicated that she will be sending forms for the refund process but she has not sent anything to me so far. I am intending to open a case against them and would like to report this on your page. Could you please protect the vulnerable people of South Africa against the activities of these intellectual *********.