i have been de*****ed MM Wentzel

I had a subscription with MM Wentzel joined in April as i got a call from them the agreement was for them to start deducting money for their services by the end of June, on the 13 of May i called then to cancel and withdraw from the subscription as i am currently financially overstretched and i would call again when everything is better on my side financially, they sent me a cancellation document to sign immediately but to my surprise on the 25th of May when i got paid an amount of R3000 was deducted from my account by this company, i called on the 2th May the Monday to ask them to rectify this and refund the money back into my account, i have been calling from that day to date no money into my account, all i am getting from the calls i am making is that the refund is not approved by the manager the same manager who has insulted me several times on the phone and being rude all the time when i told her that i need the money to pay for my child's school fees as he was put out of school because of non payment and its examination time he. i have also been told that the refund has been processed and i should wait 3 days before it clears into my account, the current state if this is that they are no longer answering my calls, emails and i have been blocked from their WhatsApp number i was initially communicating with.